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If you’re a user of a major social network, chances are you’ve been friended, followed or mentioned by a suspicious-looking account at some point. They probably tried to sell you something or get you to click a link, and you were probably able to spot the fake and avoid the trap. It’s not tough to avoid eggs on Twitter spitting out nonsense or bikini-clad strangers who add you out of the blue on Facebook.


User Experience is not a subset of CX

User experience isn’t just about user interface design (though many conflate the two). Rather, the field is a convergence of art and science, including design, ergonomics and human factors engineering, the social sciences, and more. As a domain, UX has matured rapidly. Undergraduates now can study in cross-disciplinary programs that didn’t exist 10 years ago, […]

The paradox at the heart of the Snowden revelations

If proper oversight is not developed, Snowden’s legacy will have served only to reinforce one thing: the intrusiveness of global surveillance.

NSA, Fort Meade. Public Domain/Trevor Paglen.NSA, Fort Meade. Public Domain/Trevor Paglen.The Snowden disclosures of 2013 – through the sheer scale of the documents leaked to investigative journalists, and the precision of the data residing within the documents themselves – have partly changed the rules of the game for the signals intelligence (SIGINT) services working in western democracies. But they have also had paradoxical effects.


Quote from Deepika Bahri, an English professor at Emory University who focuses on postcolonial studies, in a terrific article about Facebook’s failed campaign to have Free Basics accepted in India.

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